FAQ

I do not see any options for withdrawal?
You need to setup your withdrawal options by clicking on the Withdrawal link, select Withdrawal Settings followed by Add Settings. Wallet funds can be withdrawn via your preferred Mobile Money provider or PayPal. Please provide the appropriate credentials to ensure the funds reach you.

What if I do not have a PayPal account and my employer or donor can only pay me via PayPal?
As you might be aware, having a Ugandan PayPal account means you can not receive any payment. We however have a solution to this. If you are interested in getting more information on how to mitigate this handicap, click here, provide the requested information and we shall gladly get back to you.

How long does it take for me to receive my money once I have effected a withdrawal request?
Currently we are releasing payouts between 3 pm and 5pm from Monday to Friday and 1 pm - 3 pm on Saturdays. Ensure you withdraw your funds before the deadline otherwise you will have to wait until the next day. We are closed on Sundays and during Kenyan public holidays.

What rate do you use to convert USD to UGX?
Exchange rates of the day are published on our site. Simply click on the Calculator link at the top of our website for access to this information. Note that the published rates are subject to change without prior notification.

How do I determine how much money to expect on my phone once I initiate a withdrawal?
The amount to be credited to your preferred online or mobile wallet will be indicated in Uganda Shillings (UGX) just before confirmation of the transaction. You can also use our Calculator tool.

What is the procedure to withdraw from PayPal
1. Login to your account
2. Click on Deposit Fund link
3. Indicate amount, select PayPal and proceed on to the end as prompted by the system
4. Forward the transaction acknowledgement email you receive from payPal to support@epayswift.com. Note that you are supposed to FORWARD the email as is.
5. Your account will be automatically credited with the amount deposited (less our deposit commission)
6. Click on the Withdrawals link, select your preferred withdrawal method and proceed on as prompted by the system.

What is the procedure to withdraw from Skrill
1. Login to your account
2. Click on Deposit Fund link
3. Indicate the amount you wish to withdraw, select Skrill and proceed on to the end as prompted by the system
4. Your account will be credited with the amount deposited (less our deposit commission)
5. Once the transaction is approved by the admin, click on the Withdrawals link, select your preferred withdrawal method and proceed on as prompted by the system

Can I withdraw from a PayPal or Skrill account which is not in my name?
The answer is NO. We shall refund funds withdrawn from a third party followed by a possible limitation of your ePay Swift account.

Which mobile networks do you remit funds to?
Currently we are supporting remittances to MTN and Airtel only.

Can I signup with a mobile number which is not registered in my name?
We do not allow the use of third party mobile numbers and if you attempt to use such a number, your account will be suspended.

How many transactions can I initiate in a day?
You can only initiate one (1) transaction in a day.

Can I send money from a PayPal account in any other jurisdiction besides Uganda?
Yes, for accounts domiciled in the following countries: UK, USA, Kenya, and Australia. For any other jurisdiction, you will need to consult with us. Transactions from un-authorized jurisdictions will be refunded and your ePay account status reviewed.

Can ePaySwift assist with utility bills for any online account verification purpose?
Yes we can. Reach out to us via Support Ticket or simply drop us an email via support@epayswift.com.